VisiCom knew they wanted to extend their prevention upkeep services and that network management computer application was the most effective way to accomplish this expansion. Now with above 20 of their clients reaping the benefits of proactive products and providers management, the objective for 2004 would be to migrate all of the users for the MSP program model and maintain on to construct around the 50% increase in contract revenues. “We have users with mission-critical networks,” stated Patrick Casey, President and Founder of VisiCom. This permits us to maintain continual view above their network, even if when we are not on-site,” mentioned Casey.
VisiCom’s buyers rapidly realized the know-how they can obtain with network monitoring. A single of VisiCom’s customers’ Web entry went down due to a issue at their World wide web Service Provider. Mainly because VisiCom had insight into all of the buyers who shared that exact same ISP, they can alert them all about what was heading on and how they can prepare.
As being a final result of using MSP software program, VisiCom has strengthened buyer relationships and positioned themselves to be a important component towards the achievement of the customers. universite.